Overview
I’m sure that you will be delighted with your wood product from us, but problems to occur from time to time with the postage and the product itself. Even if your receive the item and you’re not 100% happy with it, I’m happy to refund it, see the terms below for returning something to me.
Rough Sawn Wood Crafts offer a 30 day satisfaction guaranteed returns policy. If you’re not 100% satisfied with your purchase from us , you have 30 days from the date you purchase your product to be entitled to a full refund.
To qualify for a refund the following must be met:
Postage Costs & Postage Refunds
- Contact must be made via one of the options on our contact us page to inform us you wish to return the item.
- The product must be returned as new with all parts and accessories such as hanging kits included. You are responsible for and must cover postage costs for returning any unwanted or damaged items. Rough Sawn Wood Crafts will refund the return postage cost for damaged items as long as you have provided photographic evidence of the damage as soon as you receive the item (see below).
Faulty Items
If you think your product is damaged when you receive it, you must inform us within 10 working days. You can then return the product and if the damage is confirmed you will be reimbursed the cost of the return postage together with either a replacement product, postage free, or a full refund if that was your choice.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase (a note of your order number will be fine, as long as the name/email requesting the return matches the order details).
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@roughsawnwoodcrafts.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@roughsawnwoodcrafts.com and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@roughsawnwoodcrafts.com for questions related to refunds and returns.